isla tortuga tour costa rica

Refunds

eservations will be guarantee once the client makes the payment. We will be responsible for monitoring the entire operation of the tour with our suppliers.

Consequently all cancellation made 72 hours before the tour, the client will have a 100% refund.

  •  Cancellations made between 72 and 48 hours before the tour date, we will make the refund to the client, discounting a 5% for Banking and administrative expenses incurred in the payment process, which will be deduced from the total amount paid by the client.
  • ** It is important that the client understands that any cancellation made with LESS THAN 48 HOURS will incur a penalty of 100% inevitable, therefore there would be NO REFUND.
  • However, worth mentioning that if the cancellation is on our part, due to force majeure, such as landslides or bad weather, the client will receive 100% of the refund.
  • If a customer reserves a Combo Tour but then wishes not to enjoy any of the activities offered in the package, We will not refund money for a decision made by the client at the last moment.
  • ** Please be punctual with the agreed time for the pick up. If the client does not show up on the agreed date, place and time; No refund of money is made.
  • Groups of 10 pax and up: 15 days before: 100% refund, from 14 to 10 days: 75% refund of 9-7 days: 50% refund, less than 7 days: NO REFUNDS.NO SHOWS = No refund, 100% cancellation is charged..  Please be punctual with the agreed time for the pick-up. If the client does not show up on the agreed date, place and time, No refund of money.

IMPORTANT NOTE:  If Tours Paradise must to make a refund to a client in the cases described above, it would be solely and exclusively to the SAME CREDIT or  DEBIT CARD with which the client paid for the tour. No refund will be made to another account or card.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.